COVID-19 Update
24 March 2020

During the current outbreak of COVID-19 our priority is to protect our patients, their visitors, colleagues and volunteers from the spread of infection.  We would like to thank everyone for respecting the additional measures that we have introduced to keep our environment as clean as possible to protect us all. 
The Executive Team at the Hospice are meeting daily to ensure that all possible precautions are taken.  

We are following Public Health England Guidelines and we encourage you to keep up to date by visiting - 
Please do not visit us.  If your relative is staying on our Inpatient Unit follow this specific guidance. 
Please keep checking our website for information on how we are adapting the delivery of our services during this time. 

Our Hospice

Please do not visit our Hospice until further notice.  Whilst we continue to run our Inpatient Unit, wherever possible, our colleagues are working remotely and can be contacted via email or have their telephones diverted.  Please don’t hesitate to call reception on 01622 792200 if you need to leave a message for anyone. 


Inpatient Unit 

Preventing an infection on our Inpatient Unit is our highest priority – to achieve this we must now restrict access to this area.  Visiting to patients our Inpatient Unit must now be restricted to a maximum of TWO PEOPLE FROM THE SAME HOUSEHOLD for the duration of the patients’ stay.   To help you to keep in touch with your loved ones our IPU team can use Facetime and Whatsapp.  Please call the team on 01622 792200 to arrange this.     

Everyone MUST wash their hands BEFORE ENTERING this protected area using the clearly signed hand washing facilities.


Hospice Community Team clinical drop-in and Hospice outpatient appointments 

We are unable to offer our usual clinical drop-in and outpatient appointments at the Hospice until further notice.  Please call the Hospice Community Team please call 01622 792200  ext 204.  We are continuing to provide telephone support. 


Healthcare professionals, work and student placements 

All professional visit arrangements are cancelled until further notice.  If you are on a work placement, are a student, or support us in a similar patient-facing professional capacity, please contact our Clinical Educator, Jackie Pritchard on 

If however you are a qualified healthcare professional and would like to volunteer your skills to support our team in providing care to patients and families please contact Diane Jenner, Head of People Services on 


Family Support and Living Well  

Our Living Well programme and Making Memories programme are postponed until further notice.  Please contact our Living Well Team on 01622 792200 ext 258 or email if you have any questions regarding these activities.   

Despite changes to our family support services and Living Well programme, we remain committed to providing you with emotional support, counselling, and welfare advice.  

We understand that these are be worrying and isolating times for some of our patients and their families, but even though we can’t see you face to face we are still here for you. If you would like to speak to a member of the team, please call us Monday – Friday mornings on
01622 792200 
ext 260 or email  

If we are not available to pick up, please do leave us a message, as the answerphone is checked daily and we will get back to you as soon as possible. 

Our Stepping Stones bereavement group and bereavement drop-in are cancelled until further notice. We are still able to offer you emotional support over the telephone on Thursday mornings 10:00am– 12:00pm. Please call the team on 01622 792200 ext 259/260, or email us 


Dementia Café 

Unfortunately, the Dementia café scheduled for 4 April will not take place until further notice.  Please contact our Dementia Specialist Team on 01622 792200 or During this period our Dementia Specialist Team remain committed to supporting you and your family with telephone support or via email.  


The health and wellbeing of all our volunteers is paramount to us, you are a vital part of our charity and enable us to deliver our wide range of services.  

For your own protection we must now ask you to follow the Government’s advice and stay at home until further notice.  We will continue to keep you up to date with regular communications in the meantime.   

If you are a qualified healthcare professional and would like to volunteer your skills and time to support us through this pandemic, please email  If you are interested in supporting other areas of our work, please email and we will be able to respond as things return to normal.  

Fundraising and events 

We have never needed the support of our local community more than we need it now.  As we work through the impact of this virus on our fundraising activities, we are experiencing a sharp decline in donations – the donations which we depend upon to provide our care. 

All of our planned fundraising activities are now under review – but in the meantime please consider making a regular donation to help us to get through this crisis. 

If you have questions relating to any of our fundraising activity, please contact the fundraising team on 01622 790195.     


Our Shops

All of
 our charity shops are now closed until further notice.   Our shops managers and volunteers are an important part of their local communities and under normal circumstances contribute over £1.5 million of income to enable us to run the Hospice.  We are rapidly considering how we can continue to support our communities and raise the money we need in different ways under the current circumstances.
If you have any donations
for any of our shops,  please can you hold onto these until we are able to re-open. 
Please continue to check our website for updates. 

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