Support for Families

Support for Families

The Family Support Team provides emotional, psychological, spiritual, social and welfare support to individuals, children and families who are affected by life limiting illness, bereavement and grief.

They support people who are at home, on the Inpatient Unit and in Magnolia Place (outpatient centre). Our services include:


We offer counselling for patients and their families who are under the care of the Hospice. Counselling is a safe and confidential space in which they can express their feelings, thoughts, behaviours, needs and concerns with a trained professional. This is available on a one to one basis, for couples, families or in a group during a person’s illness or after bereavement. We also have a team of volunteer counsellors to support us with this work.

Support for Carers

It can be a worrying and stressful time if you are caring for someone with a terminal illness. That is why we offer support for carers to enable them to look after their own health and emotional wellbeing, so they can continue to look after their loved one. We offer support in a variety of ways, including a Drop-in Centre, counselling, welfare advice, complementary therapies, demential carer’s group, chaplaincy and bereavement support .

Support for Parents and Children

Helping children to understand and cope with the changes illness and bereavement brings is essential. We provide the opportunity for parents/carers to discuss how best, what and when to tell their children about what is happening. We can work with children and their families through this difficult time and help ensure they are receiving support in their schools/communities.

Spiritual Care

Searching questions may arise at such a challenging time as we all seek to try and make sense of our experiences. The volunteer chaplaincy team is here to offer you spiritual support and a listening ear. Your individual experience, feelings and views will be respected whatever they may be. For some people, religious care forms part of this but it is not true for everyone and need not be the case. Spiritual care is an important part of the holistic care that we offer to patients, and their families, you will find a quiet reflective space next to the dining room, and you can also use the Garden Room. We respect people of all faiths and can arrange a visit by a leader from one of the local faith communities at a patients’ request.

Welfare Advice

Our Welfare Advisor can offer advice and support to patients, their families and carers affected by a life limiting illness. The Welfare Advisor will assess your financial circumstances, to make sure your entitlements are correct and help you apply for any new ones you may be entitled to, as well as offering basic advice on a variety of problems, including;

  • employment

  • pensions

  • financial matters

  • signposting for legal matters

  • grant applications

  • bereavement benefits

and much more.

“You know that there are people there that really care for you.”



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