Volunteer FAQs

Volunteer FAQs

What is the process to becoming a volunteer?

You will need to find a suitable vacancy from the “Current Volunteer Vacancy” list. Please then contact Volunteer Services on 01622 792200 Ext 225 to request an application pack. Once we receive your application we will pass it to the relevant department for consideration.

Will I need to attend an interview?

Yes, all roles require a volunteer interview. For retail opportunities, volunteers can go to one of our shops where the manager will be pleased to discuss everything with you.

Is there training available?

All of our volunteers are invited to an induction session where you will find out about the Hospice, our staff and have a tour of the Hospice. New volunteers are ‘buddied’ with an experienced volunteer until they are comfortable and confident in their new role. All volunteers are encouraged to attend a yearly Statutory and Mandatory training update. Other training courses are available throughout the year and volunteers are regularly updated.

Do I need to have any particular skills to be a volunteer?

Some roles do require a professional qualification or skill in a certain area; however for many roles what is needed is enthusiasm and an interest in people, a sympathetic and caring approach and good listening skills.

Is there a minimum amount of time I need to volunteer?

We try to be as flexible as possible and will talk to you to arrange the times you are available. For some roles the times are fixed and in these cases we would like a commitment to these. Our shop managers will be pleased to hear from you even if you only have a couple of hours to spend a week.

Can I volunteer in more than one role?

Yes, however we encourage new volunteers to commence in one role initially.

What age do I need to be to volunteer?

Volunteers are welcomed from age 16 upwards, however in some areas, you may be required to be 18 and over. This would be discussed with you.

What happens next?

If you are offered a volunteer role you will be asked to complete some paperwork for our files. We will ask for references and also carry out a Disclosure and Barring Service* if your role requires it. Once we have received all of these back and they are satisfactory you will be invited to start your volunteering. If you have any questions please do not hesitate to contact us.

*We undertake not to discriminate unfairly against anyone who has previous criminal convictions and having a criminal record will not necessarily be a bar to involvement as a volunteer with the hospice.


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